The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify golf operations or pro shop objectives.
|
|
Access organisational business plan and identify golf operations or pro-shop objectives. Completed |
Evidence:
|
Confirm objectives and focus of the organisation with relevant personnel where appropriate. Completed |
Evidence:
|
Determine own responsibilities as they relate to golf operations or pro-shop objectives. Completed |
Evidence:
|
Prepare a marketing strategy.
|
|
Set measurable performance targets for marketing activities in consultation with relevant parties. Completed |
Evidence:
|
Plan client market research activities and schedule within appropriate timeframes. Completed |
Evidence:
|
Identify promotional activities according to organisational marketing plan and relevant legislation. Completed |
Evidence:
|
Manage promotions in order to achieve maximum client impact and develop contingency plans according to organisational policies and procedures. Completed |
Evidence:
|
Negotiate arrangements with suppliers in regard to special promotional activities. Completed |
Evidence:
|
Coordinate promotional activities to complement manufacturer, buying group or Professional Golfers Association (PGA) of Australia promotions according to relevant legislation. Completed |
Evidence:
|
Manage golf operations staff and employees.
|
|
Roster employees to ensure sufficient staff available to meet operational needs. Completed |
Evidence:
|
Recruit and induct new staff members when required to equip them to perform duties effectively. Completed |
Evidence:
|
Train staff in required performance, target markets and available stock and services. Completed |
Evidence:
|
Monitor performance of golf shop team to ensure customers consistently receive required standards of conduct, appearance, advice and service. Completed |
Evidence:
|
Promote training and professional development opportunities to all staff. Completed |
Evidence:
|
Manage pro shop's products and services.
|
|
Select stock according to identified client base and needs. Completed |
Evidence:
|
Develop layout and presentation to support market position and promote client flow according to organisation marketing plan. Completed |
Evidence:
|
Develop layout and visual merchandise checks and implement improvements in a timely manner. Completed |
Evidence:
|
Define and clearly communicate standards for visual presentations and displays to staff. Completed |
Evidence:
|
Assess client response to space allocations in consultation with appropriate staff. Completed |
Evidence:
|
Provide a high quality custom fitting or club repair service. Completed |
Evidence:
|
Implement an efficient buggy hire service. Completed |
Evidence:
|
Develop tuition programs and deliver high quality individual and group coaching to members, juniors, guests, and other interested parties. Completed |
Evidence:
|
Manage pricing policies.
|
|
Develop and implement pricing policies according to organisational marketing plan. Completed |
Evidence:
|
Maintain and communicate accurate information on pricing trends and changes to relevant staff. Completed |
Evidence:
|
Monitor and document stock levels according to organisational policies and procedures. Completed |
Evidence:
|
Repair and replace faulty equipment according to organisational policies and procedures. Completed |
Evidence:
|
Manage golf programming and fixtures.
|
|
Identify course ideal and maximum rounds played per day or per week. Completed |
Evidence:
|
Check course renovations and maintenance and assess implications for scheduling events and groups. Completed |
Evidence:
|
Market and make group bookings according to organisational policies and procedures. Completed |
Evidence:
|
Coordinate group bookings with food and beverage staff according to organisational policies and procedures. Completed |
Evidence:
|
Monitor tee sheet activity and handicapping records Completed |
Evidence:
|
Conduct effective housekeeping. Completed |
Evidence:
|
Monitor and review golf operations or pro-shop objectives.
|
|
Collect and document valid and reliable data on golf operations or pro-shop performance in consultation with appropriate personnel. Completed |
Evidence:
|
Assess data against performance targets of the business plan. Completed |
Evidence:
|
Disseminate information on golf operations or pro-shop performance to ensure future developments incorporate required changes and improvements. Completed |
Evidence:
|
Review own performance and identify potential improvements. Completed |
Evidence:
|